The bustling city of Mumbai witnessed a sudden jolt in its daily transport routine as the Maharashtra Transport Minister Pratap Sarnaik announced the suspension of Uber Shuttle services starting 12th July 2025. This news has sent ripples through the daily office-goer community who relied on these app-based buses for smooth and air-conditioned rides across the city. Source: TOI
As a Mumbai taxi driver who interacts with hundreds of commuters daily, I’ve seen firsthand how many people were enjoying the convenience of Uber Shuttle. But now, with the service halted, confusion and frustration are mounting, especially among Mumbaikars commuting from suburbs like Thane, Panvel, Kalyan, and Mira Road to business hubs like BKC, Nariman Point, and Worli.
Why Was Uber Shuttle Suspended?
According to the Transport Minister, Uber Shuttle and similar app-based services like Cityflo were operating without mandatory permits issued under the Motor Vehicles Act. Specifically, they lacked valid Stage Carriage Permits, which are essential for operating public transport services in Maharashtra.
Despite earlier notices from the RTO (Regional Transport Office), the companies allegedly continued operations. This led the Transport Minister to take strict action and order a complete shutdown.
“We cannot allow unlicensed operations on Mumbai roads. Strict action has been directed,” said Minister Pratap Sarnaik.
As a Local Taxi Driver, Here’s What I Observed
Being a part of Mumbai’s local transport system, I speak to many office-goers every day. Many of them used Uber Shuttle to avoid crowded local trains and BEST buses. They were ready to pay a little more for comfort, timely pickups, and guaranteed seats.
In the last two days, passengers have been asking me:
“Bhaiyya, Uber Shuttle band ho gaya kya? Aaj nahi dikha bus?”
The disappointment is clearly visible. Some even asked me if I can do group bookings for regular office drops, something I’m considering as a temporary solution.
How Will This Affect Mumbai Commuters?
1. Office Commuters Hit Hard
Over 450 Uber Shuttle buses were running in Mumbai, especially on routes like:
- Thane to BKC
- Mira Road to Nariman Point
- Kalyan to Andheri
- Navi Mumbai to Lower Parel
With these now off the road, many commuters are forced to go back to overcrowded local trains or wait longer for BEST buses.
2. Increased Demand for Taxis and Autos
As a driver, I’ve already seen a 20-30% increase in ride requests for morning and evening peak hours. Shared cabs, carpooling, and auto rickshaw demand are expected to rise.
3. Impact on CityFlo
Cityflo, another private aggregator service, is also under scrutiny. Although they’ve applied for permits, they may be the next to face suspension.
Uber’s Official Statement
Uber has paused the Shuttle service and is issuing refunds to users with unused passes. They’ve also removed the service from the Uber app in Mumbai for the time being.
The company claims they were following Central Government guidelines and hopes to work with Maharashtra’s state transport authorities to resolve the matter.
Which Routes Are Affected?
Here are some key Uber Shuttle routes that are now suspended:
| From | To |
|---|---|
| Thane | Bandra BKC |
| Mira Road | Nariman Point |
| Kalyan | Andheri East |
| Panvel | Lower Parel |
| Navi Mumbai | Worli |
If you were a regular user of these routes, consider local cabs, carpool groups, or public transport alternatives.
What Are the Rules for Shuttle Services?
Under the Motor Vehicles Act, any vehicle carrying passengers for hire must have:
- Stage Carriage Permit
- Proper route approvals
- Roadworthiness certification
Uber Shuttle was allegedly operating without state authorization, which led to the crackdown.
What Can Be Done Now?
- Commuters can explore BEST AC buses, local trains, or group taxi/carpool services.
- Drivers like me are ready to take up group office drop rides to ease the gap.
- Uber and other apps must now register under proper permits with the Maharashtra government.
As a taxi driver, I suggest people plan their daily travel in advance and explore WhatsApp groups or local RWA carpool options until things stabilize.
My Personal Tip for Office-Goers
If you’re stuck without Uber Shuttle:
- Use the BEST Chalo App for AC bus tracking
- Try Metro if your route allows (Versova to Ghatkopar is a great alternative)
- Ask your office if they can provide staff transport or shuttle options
And if you’re near Mahalaxmi, Haji Ali, or Lower Parel, feel free to say hello if you see a white Ertiga taxi with a friendly bhaiyya behind the wheel — I might just help you reach your destination faster.
Final Thoughts
The suspension of Uber Shuttle in Mumbai is a classic example of technology vs regulation. While innovation helps the public, rules must be followed. As a Mumbaikar, I hope both the state and private companies can find a middle ground soon.
For now, it’s back to the roots — local trains, autos, and yes, Mumbai’s iconic yellow-black cabs like mine.
Q1. Why was Uber Shuttle suspended in Mumbai?
Uber Shuttle lacked proper stage carriage permits required under Maharashtra state laws.
Q2. When was the service suspended?
Uber Shuttle was suspended starting Saturday, 12th July 2025.
Q3. Are refunds being issued by Uber?
Yes, users with active passes will receive automatic refunds.
Q4. Is Cityflo still operational?
As of now, yes. But it may also face suspension if permits are not in place.
Q5. What are the alternatives for Uber Shuttle commuters?
Try BEST AC buses, local trains, Metro, group taxis, or staff transport provided by companies.
Join Our WhatsApp channel for Further Mumbai Update!